Question 1

Are my images stored on your servers?

Accepted Answer

No. All image processing happens entirely in your browser using client-side JavaScript and the Canvas API. Your files never leave your device, ensuring complete privacy and security.

Question 2

Do you collect any personal data?

Accepted Answer

We do not collect, store, or share any personal data or images. Our tools are fully client-side. We may use anonymous analytics (page views) to improve the service.

Question 3

Is it safe to use ConvertGalaxy for sensitive images?

Accepted Answer

Yes. Since all processing is local to your browser and nothing is uploaded to our servers, your sensitive images remain completely private.

Question 4

Do you use cookies?

Accepted Answer

We use minimal cookies for basic site functionality and anonymous analytics. We do not use tracking cookies for advertising purposes.

Question 5

What image formats do you support?

Accepted Answer

We support JPG/JPEG, PNG, WebP, GIF, and BMP across our various tools. Some tools like the PDF converter also handle PDF files.

Question 6

Is there a file size limit?

Accepted Answer

Most tools support files up to 50MB. For batch operations and PDF tools, we recommend files under 20MB each for best performance.

Question 7

Can I process multiple images at once?

Accepted Answer

Yes! Our Image Compressor and Image to PDF tools support batch/multiple file uploads. Other tools process one file at a time for maximum control.

Question 8

Will image quality be affected during conversion?

Accepted Answer

It depends on the output format. PNG is lossless, so quality is preserved perfectly. JPEG and WebP use lossy compression — our quality sliders let you balance file size vs quality.

Question 9

Why does the converted file look slightly different?

Accepted Answer

If converting from PNG with transparency to JPG, transparent areas are filled with a solid color (white by default). Use our color picker to choose a different fill.

Question 10

Is ConvertGalaxy really free?

Accepted Answer

Yes, 100% free. All tools are available without any subscription, account, or payment. We are ad-supported to keep the service free.

Question 11

Do I need to create an account?

Accepted Answer

No. You can use every tool immediately without registering or logging in. Just open a tool and start processing.

Question 12

Will you add premium features?

Accepted Answer

We may introduce optional premium features in the future, but all current tools will remain free forever.

Question 13

Which browsers are supported?

Accepted Answer

ConvertGalaxy works on all modern browsers: Chrome 80+, Firefox 75+, Safari 14+, and Edge 80+. We recommend Chrome or Firefox for the best experience.

Question 14

Does it work on mobile?

Accepted Answer

Yes! All tools are fully responsive and work on iOS and Android browsers. The crop tool works with touch events too.

Question 15

Why is processing slow on large files?

Accepted Answer

Large files require more memory and CPU time in the browser. For files over 10MB, processing may take a few seconds. Using a desktop browser helps with large files.

Question 16

Can I use ConvertGalaxy offline?

Accepted Answer

Basic tools work offline once the page is loaded. PDF-related tools require an internet connection to load the PDF.js library.

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